Proper maintenance is incredibly important for the longevity of your bike! Make sure to keep all nuts, bolts, and bearings greased, and periodically check and tighten all nuts and bolts properly. Your bike is a machine. It needs to be looked after with tender loving care. Like a car, it will need tune-ups from time to time. If you notice an unusual sound or a loose part, STOP RIDING! Tighten or fix the part immediately or your neglect could ruin it. If you are unsure how to fix an issue with your bike, or if you would like to have it looked over by a professional, take it to your local bike shop and have them check it out. They will be happy to get your bike running in tip-top shape.
- Will the owner’s manual help me repair my bike?
Owner’s manuals are generic by necessity. If you need specific maintenance advice, ask your local bike shop if they provide seminars on bike maintenance. There are books about bike maintenance available, and many internet sites dedicated to the topic.
- Who should I contact with a technical question about my SE bike?
Fill out a contact form or drop us a line at sales@bigripperbicycle.com and we’ll be happy to answer any technical questions you have regarding your SE bike. You can also go to your local SE dealer with technical questions about your SE bike.
- I think I have a warranty issue with my bike.
If you purchased your bike through your local SE dealer, they will be glad to help and will contact SE to help solve the issue. The dealer will inspect your bike for defects in materials or workmanship. If it is a valid warranty claim, the dealer will contact our Technical Service department and we will work to resolve the problem as quickly as possible.
If you purchased your SE bike from BIGRIPPERBICYCLE.COM and had the bike shipped directly to your home, please contact us by using the warranty request form (please select the appropriate form), or by sending an email to sales@bigripperbicycle.com and we will work with you to determine if you have a potential warranty claim. Full terms and conditions are available on our website.
You must have a copy of your receipt or invoice that proves you are the original owner of the SE product purchased from an authorized SE dealer or BIGRIPPERBICYCLE.COM. If you are outside of the USA, please contact your local distributor or the authorized SE representative for your country.
- New Bike Warranty – Shipping Damage
If you purchased a bike from SEBIKES.com and there is damage from shipping, please contact us by using the warranty request form (please select the appropriate form), or contact sales@bigripperbicycle.com and we’ll work with you to resolve the issue.
If you purchased a bike from one of our online retail partners and there is damage from shipping, please contact the online retailer you purchased the bike from to resolve the issue.